How to File a Complaint

All complaints to the Commission need to be in writing. Complaints may be submitted in person or by mail to:

You may also submit complaints by fax to (916) 263-0499 or send an email to [complaints@cgcc.ca.gov] to file electronically. Once your complaint is received, an acknowledgement letter will be sent to you. Your complaint will then be reviewed to determine what action is necessary.

NOTE: The California Gambling Control Commission (Commission) does not regulate the play of traditional bingo. According to the California Constitution (Article IV, Section 19) and section 326.5 of the California Penal Code, the regulation of bingo is the responsibility of local jurisdictions, such as cities and counties. Generally, regulation at the local level is through city or county municipal codes or ordinances.

In many local jurisdictions, the enforcement and oversight of traditional bingo is assigned to the local law enforcement agencies (sheriff's offices and police departments). Any complaints, questions or concerns relating to the playing of traditional bingo or the operation of bingo halls should be directed to one of those agencies, depending on the location of the particular bingo hall (city or county).

Comments

General comments or observations that do not qualify as a “complaint” can be submitted to the Commission as a “comment”.  Ideas, suggestions or useful information can be submitted through this channel. Please send your comments to:

You may also submit comments by email to [comments@cgcc.ca.gov], by fax to (916) 263-0499, or you can use the following Comment Form to send a fax or reply by U.S. mail.

Comment Form(ADM-050 04-2012)