Complaints Contact Information
Filing a complaint? Read this flyer for quick information on who to contact.
The California Gambling Control Commission is responsible for issuing licenses and setting policies; however, all gambling investigations and enforcement issues are under the jurisdiction of the California Department of Justice, Bureau of Gambling Control. Please direct any complaints regarding the following issues to the corresponding agencies below:
Illegal gambling activity, cardroom activities, background checks, game rules, and self-exclusion at cardrooms
Bureau of Gambling Control
P.O. Box 168024
Sacramento, CA 95816-8024
(916) 830-1700 – For Complaints: select option 4, Compliance and Enforcement Section.Gambling and other activities at Tribal casinos
Contact should be made directly to the Tribe operating the casino or to the individual Tribal Gaming Commission. (Tribes are under a sovereign nation status and have their own regulatory system.)
Sports Betting and Daily Fantasy Sports
Sports betting and daily fantasy sports are not regulated in California. For sports bets placed with a licensed sportsbook while in another state, please contact the gaming commission in that state. For daily fantasy sports issues, please contact the United States Department of Justice.
For reporting an illegal in-person sportsbook operating in California, please contact the California Department of Justice, Bureau of Gambling Control.
For reporting an illegal online sportsbook, please contact the United States Department of Justice.Online Casinos
Online casinos are illegal in California. For online casino issues, please contact the United States Department of Justice.
Charitable Bingo games
Contact the local jurisdiction (City or County Government) where the bingo games are held. Charitable Bingo is regulated locally.
Questions regarding the approval of card minding devices should be directed to the Bureau of Gambling Control.
Lottery
Horse Racing
The California Horse Racing Board regulates pari-mutuel wagering, racing, breeding, and track standards in the State
Problem gambling help
Commission Responsibilities/Decisions
Commission responsibilities include licensing, regulations, determinations of suitability, other approvals, and distributions from the Revenue Sharing Trust Fund (RSTF) to eligible tribes.
All complaints to the Commission must be in writing. You may submit written complaints regarding Commission issues by mail or in person to:CALIFORNIA GAMBLING CONTROL COMMISSION
2399 GATEWAY OAKS DR STE 220
SACRAMENTO CA 95833-4231You may also submit complaints by fax to (916) 263-0499 or by sending an email to complaints@cgcc.ca.gov.
All application issues should be directed to the Department of Justice Bureau of Gambling Control.
